Announcing “Man vs. Machine: What’s the Future of Collections?” at DCS2018

Mike Rogers of ACI Worldwide takes on the topic of Man vs. Machine – The Future of Collections at Debt Connection Symposium & Expo, on Friday, September 7th. 

Consumers will keep getting harder for your collectors to reach.  The key to increasing collections will be a deeper understanding of consumer contact preferences.  Consumers prefer new digital communication methods 4 to 1 versus talking to a live agent.  Join this session to understand changes in consumer preferences, and how to simplify compliance and ROI calculations.  Attendees will walk away with case study results from leading lenders who are incorporating new contact methods into their collection strategies.

Mike Rogers serves as vice president of business development at ACI Worldwide where he helps consumer finance clients achieve their market share, revenue, customer experience & cost savings goals. A frequent speaker at industry events, Mike leads a team dedicated to enabling clients to understand and capitalize on new opportunities to use the billing and payment experience as a growth driver. Mike has served the consumer finance industry for the past 25 years introducing numerous payment innovations. On the bay area baseball fields he is known as “Coach Mike”. 

Debt Connection Symposium & Expo provides a wealth of content and networking options.  From Ask the Regulators, to the Great Debates, to a mix of Collection and Recovery Peer Groups – we hope you’ll join us there!

The Debt Connection Symposium & Expo will be held September 5th – 7th at the JW Marriott in Austin, Texas.  

For more details about this event, see www.dcs2018.com