On August 15, the U.S. Court of Appeals for the District of Columbia issued a decision in the case of National Treasury Employees Union (NTEU) v. Consumer Financial Protection Bureau (CFPB or Bureau). The appellate court vacated the district court’s preliminary injunction, which had previously restricted the CFPB’s actions to halt the Bureau’s operations and terminate its employees.
The recent American Association of Residential Mortgage Regulators Annual Conference included a presentation highlighting the rising use of Artificial Intelligence (“AI”) in the Financial Services industry. As this will clearly be an ongoing focus of all regulators, not just residential mortgage regulators, we thought a short summary of the presentation, and some or our reactions to the presentation, might be of interest.
The California Department of Financial Protection and Innovation (DFPI) has reached a $2.3 million settlement with former mortgage lender and servicer Caliber Home Loans, Inc. (Caliber), following findings that the company overcharged thousands of California borrowers, in violation of state financial regulations.
As we previously reported, on August 7, 2025, President Trump issued an Executive Order (the “EO”) titled “Guaranteeing Fair Banking for All Americans” which, among other things, seeks to prohibit depository institutions and other companies from discriminating against potential and existing customers of any and all banking and other consumer financial services products and services (not just loans or extensions of credit) based on their political or religious beliefs or their conducting businesses as long as they are lawful.
In collections, outreach is just the beginning. The path to resolution involves multiple steps, systems, and stakeholders—and when those components are misaligned, resolution stalls.
Delays in follow-up. Duplicate outreach. Incomplete records. These aren’t just operational inefficiencies; they’re points of friction that erode borrower trust and reduce recovery performance.
As digital collections mature, leading organizations are shifting from reactive task management to structured, rules-based workflows that improve consistency, accountability, and speed.