Collectors, and their interaction with the consumers, are the lifeblood of our business. Learn how to BUMP Collection results by a focus on the four fundamental components of a successful collection call. Building relationships with the customer begins the process. Communication and active listening skills are paramount for completely understanding the customer’s situation. The best collectors learn to match possible solutions to their consumer’s needs, while following the correct processes and procedures, and positioning the customer for the future. Questioning techniques, positive phrases and guiding the conversation are all important collector negotiation skills relevant to maximizing results with the right collection call model. Learn new techniques, practice skills with role playing, and BUMP your collection performance by incorporating this systematic approach to collection effectiveness.

https://www.linkedin.com/pulse/bump-collection-performance-judy-hammond/