Telephone Consumer Protection Act (TCPA) Guide for Contact Centers

ecent changes in outbound dialing legislation and consumer protection regulations, specifically changes to the Telephone Consumer Protection Act (TCPA), have the outbound dialing sector scrambling. Companies of all sizes in most verticals (with exception of fundraising and political campaigns), including outsourcers who use outbound technology to reach customers and prospects, are struggling to interpret and understand exactly what these new rules mean, their potential impact, and how to apply them. In this whitepaper ,you’ll find: – 2013 Changes to the FCC Rules Under the TCPA – TCPA Enforcement – Tips to Help Contact Centers Comply with TCPA Requirements – How Dialing Vendors Can Help Enterprises with TCPA Compliance