At a glanceFriday, January 27, 2023

Collection Industry News At A Glance - January 27, 2023
Friday January 27, 2023
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T-Mobile Sued for Data Breach of 37 Million Records

On January 22, 2023, T-Mobile was sued in federal court in California alleging negligence, unjust enrichment, breach of express contract, breach of implied contract, and invasion of privacy over the recently-disclosed data breach of more than 37 million postpaid and prepaid customer records.

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Washington Attorney General sues Providence hospitals over ‘unfair’ medical billing practices

EVERETT, Wash. — Washington State Attorney General Bob Ferguson said a hearing is set for Friday, January 27 in a legal case alleging Providence hospitals used medical payment methods. unfair and deceptive” for low-income patients.

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Education Department releases new data on 25M applications for Biden’s student debt relief

The Biden administration on Thursday released new, more complete data about the more than 25 million Americans who signed up to have their student debt canceled before the program was blocked by the courts.

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A Beneficial Change In Credit Scoring; Big Banks To Develop New Digital Wallet

Big banks are teaming up to launch a digital wallet that people can use to shop online. Wells Fargo, Bank of America, JPMorgan Chase and four other banks are working on a new product that will allow shoppers to pay at merchants’ online checkout with a wallet that will be linked to their debit and credit cards. The digital wallet will be managed by Early Warning Services, the bank-owned company that operates money-transfer service Zelle.

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CFPB Report: ID Theft Among Servicemembers Increasing

On January 12, the CFPB released a report that identified an uptick in identity theft reported by servicemembers. The report found that military consumers (defined as active duty servicemembers, veterans, and military family members) reported almost 50,000 cases of identity theft to the FTC in 2021. Additionally, military consumer complaints to the CFPB for debts resulting from identity theft increased from about 200 in 2014 to more than 1,000 in 2022.

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FCC Issues Triple Threat of Enforcement on Illegal Robocalls

The Federal Communications Commission came out with sweeping actions on reported illegal robocalls Wednesday. The three separate actions involve PhoneBurner Inc., MV Realty PBC LLC and Twilio for calls related to mortgage servicing for homeowners that were identified as potentially illegal robocalls.

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Tenth Circuit dismisses FDCPA claim for lack of standing where third party mail vendor sent collection letters

The U.S. Court of Appeals for the Tenth Circuit recently joined the Eleventh Circuit (and a growing majority of courts) in rejecting the “Hunstein theory” of liability under the Fair Debt Collection Practices Act (FDCPA).  In Shields v. Professional Bureau of Collections of Maryland, Inc., the Tenth Circuit affirmed a lower court’s dismissal of FDCPA claims for lack of standing, confirming that a debt collector’s use of an outside mail vendor does not constitute an actionable, concrete injury.

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California Regulatory Agency Opens Applications for Debt Collection Advisory Committee

The California Department of Financial Protection and Innovation (DFPI) is seeking applicants to fill upcoming positions on the Debt Collection Advisory Committee for the 2023-2025 term.

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Office of Research blog: Credit score transitions during the COVID-19 pandemic

Many households found that their financial fortunes changed during the pandemic, and these changes were often reflected in their credit scores. A recent CFPB analysis found that the distribution of credit scores shifted upward during the pandemic, suggesting that pandemic-era mortgage forbearances, the federal student loan repayment pauses, and federal cash transfers that improved some consumers’ financial wellbeing drove the overall increases in credit scores.

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CFPB: Consumer Financial Protection Circular 2023-01

Unlawful negative option marketing practices

Question: Can persons that engage in negative option marketing practices violate the prohibition on unfair, deceptive, or abusive acts or practices in the Consumer Financial Protection Act (CFPA)? Response, Background and Analysis provided in this CFPB Circular.

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Collection Management Training Announced – May 8th – 9th | Four Seasons Las Vegas, NV

Teaching collection managers and supervisors techniques for maximizing performance of collectors - Compliance, Coaching and Accountability.

Taught by Ken Evancic, Coaching for Optimal Collections Performance teaches front-line collection supervisors and managers the fundamentals necessary for working with both experienced and inexperienced collectors - providing the knowledge and tools necessary to coach and develop the team to maximize collection performance. For more details, see:

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California Privacy Protection Agency Board Announces Public Meeting February 3

The California Privacy Protection Agency Board (“Board”) will hold a public meeting at the following date and time via Zoom video and telephone conference:
Date: Friday, February 3, 2023
Time: 10:00 am PST

For Meeting Info and Agenda, see Link. California Privacy Protection Agency Board - MEETING NOTICE & AGENDA - FEBRUARY 17, 2022

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ARM Industry Claims Were a Mixed Bag in November

WebRecon’s latest report shows litigation was a mixed bag across the board in November in Telephone Consumer Protection Act, Fair Debt Collection Practices Act and Fair Credit Reporting Act cases.

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New TransUnion Study Finds Millions of New-to-Credit Consumers Across the Globe Prove to be Similar, if Not Better, Risks Than Established Credit Use

New-to-credit consumers – those early in their credit journeys – generally perform as well or better than borrowers with established credit and similar risk scores. 

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Capital One Card Spending Up 9% as Credit Loss Provisions Triple

Capital One Financial’s latest results show consumers continue to spend, but a modestly worse economic outlook has boosted allowance for credit losses. CEO Richard Fairbank said during the conference call with analysts that “consumer credit metrics remain strong — and they’ve been normalizing steadily through 2022 and are approaching pre-pandemic levels.”

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9th Cir. Holds ‘Net Impression’ Test Applies to CFPA Actions for Deceptive Solicitations

The U.S. Court of Appeals for the Ninth Circuit recently affirmed a trial court’s ruling in favor of the Consumer Financial Protection Bureau against a company and its owner that provided fee-based scholarship and financial aid services to prospective and current college students.

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CFPB Seeks Public Input on Consumer Credit Card Market

WASHINGTON, D.C. – The Consumer Financial Protection Bureau (CFPB) issued a request for information today seeking public feedback on how the consumer credit market is functioning as part of a biennial review of the industry. The CFPB is seeking more and current information on various aspects of the consumer experience with credit cards.

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Looking for a job? Scammers might be looking for you

Recent layoffs in industries like the tech sector have scammers fine-tuning their approaches to take advantage. They may advertise jobs online, sometimes setting up fake websites, or look for targets on social media — all to try to steal your money and personal information.

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FTC Marks Identity Theft Awareness Week for 2023 on January 30-February 3

The Federal Trade Commission will mark its annual Identity Theft Awareness Week with a series of free events January 30-February 3 focused on how identity theft affects people of every community and ways to reduce your risk.

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FTC Finalizes Order Requiring Credit Karma to Pay $3 Million and Halt Deceptive ‘Pre-Approved’ Claims

Following a public comment period, the Federal Trade Commission finalized a consent order settling charges that credit services company Credit Karma deployed dark patterns to misrepresent that consumers were “pre-approved” for credit card offers.

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CFPB Settles with “Debt Collection Mill”

On January 11, the CFPB and a debt-collection law firm it sued in 2019 for illegal debt-collection practices reached settlement. The CFPB included in its initial complaint against the defendant allegations that the law firm falsely represented to consumers that attorneys were actively engaged in overseeing and filing lawsuits, while in a two year period, such law firm employed less than a dozen attorneys and filed more than 99,000 debt-collection lawsuits with minimal supporting documentation.

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CFPB Bites of the Month – 2022 Annual Review – Biggest Fines and Penalties

In this article, we share a list of the biggest fines and penalties from our monthly "bites" for 2022.

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FCC Broadband Data Collection Filing Window Closes March 1, 2023

The FCC Broadband Data Task Force announced that the second Broadband Data Collection (BDC) filing window opened on January 3, 2023, and the required data submissions may be made at any time up until the deadline of March 1, 2023

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Arizona AG Concludes Non-Recourse, No-Interest Earned Wage Access Products Are Not “Consumer Lender Loans” Requiring a License

Arizona Attorney General Mark Brnovich released opinion No. 22-(R22-011), concluding earned wage access (EWA) products that are fully non-recourse and no-interest are not “consumer lender loans” under Arizona law.

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Third Circuit Affirms Dismissal of FDCPA Claim Arising from State Court Clerical Error

May a debt collector incur liability under the Fair Debt Collection Practices Act (FDCPA) by seeking to collect a debt under a state court judgment later determined to be void? Not according to the Third Circuit Court of Appeals in a nine-page opinion issued on January 11, 2023 in the case of Barbara Lowe v. FBCS, Inc. et al.

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CFPB’s Busy 2023 Has Overdraft Fees, Financial Data on the Agenda

Right out of the gate, the Consumer Financial Protection Bureau (CFPB) has had a busy 2023. The pace won’t slow as the year goes on, with small business lending, nonbank oversight, account fees and more in the crosshairs.

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Third Circuit Affirms Dismissal of FDCPA Claim Arising from State Court Clerical Error

May a debt collector incur liability under the Fair Debt Collection Practices Act (FDCPA) by seeking to collect a debt under a state court judgment later determined to be void? Not according to the Third Circuit Court of Appeals in a nine-page opinion issued on January 11, 2023 in the case of Barbara Lowe v. FBCS, Inc. et al. The facts in Lowe are clearly peculiar, but the case offers some reassurance to collections firms facing FDCPA liability due to administrative mishaps in state court collection proceedings.

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Reg F Question of the Week: Can a Person Limit Debt Collector Communications?

The Consumer Financial Protection Bureau has published Debt Collection Rule FAQs for Regulation F, containing questions and answers that pertain to compliance with the rule. The FAQs cover call frequency issues, electronic communications, opt-out requirements and more.

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As Auto Leasing Continues to Slow, Increasingly Targeted Marketing May Play Key Role in Maintaining Brand Loyalty

The auto lease market continued to slow down for much of 2022 causing some automakers to lose traditionally loyal customers. A new TransUnion (NYSE: TRU) study found that the auto lease market was down almost half from 31% in January 2020 to 17% in July 2022, more than twice the decrease in auto financing over the same period.  

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Nissan data breach exposed clients’ full names and dates of birth

Nissan disclosed a data breach that affected close to 18k of the company’s clients. According to the notice of data breach Nissan sent to affected customers, user data leaked via a third-party vendor that provided software development services to the automaker. According to the company, the leaked data included the company’s users’ names, dates of birth, and Nissan Motor Acceptance Company (NMAC) number.

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Is now a good time to refinance your mortgage?

When it comes to financial decisions, timing can be critical. This is especially true for homeowners looking to refinance. If you wait too long or act too quickly it could potentially cost you thousands of dollars. The timing has to be just right to make it worthwhile.

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Healthcare Bankruptcies Grew by 84% in 2022, Returning to 2020 Levels

January 19, 2023 - The number of healthcare bankruptcies increased by 84 percent from 2021 to 2022, driven by rising costs, workforce shortages, and high interest rates, according to a report from Gibbins Advisors.

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Industry Events

RMAi 2023 Annual Conference

Join us in Las Vegas, February 6-9, for the 2023 RMAI Annual Conference.

Las Vegas , Nevada
February 06 - 09 , 2023

916 462 2462

Optimal Collection Performance – Training for Collection Managers & Supervisors

Teaching collection managers and supervisors techniques for maximizing performance of collectors - Compliance, Coaching and Accountability. Instructor: Ken Evancic

Four Seasons Las Vegas ,
May 08 - 09 , 2023


Collection and Recovery Solutions 2023

An invitation-only event for senior level Collection and Recovery Professionals

Four Seasons Las Vegas ,
May 10 - 12 , 2023

Mark Naiman -