TCPA

FCC Declares ‘Ringless Voicemails’ Are Subject to Robocalling Rules

FCC DECLARES THAT ‘RINGLESS VOICEMAILS’ TO CONSUMER CELL PHONES ARE SUBJECT TO ROBOCALLING RESTRICTIONSWASHINGTON, November 21, 2022—The Federal Communications Commission today clarified that callers must obtain a consumer’s consent before delivering “ringless voicemail,” a message left in a consumer’s mailbox without ringing their cell phone.  The unanimous decision by the... FCC - Ringless Voicemails

Telephone Consumer Protection Act (TCPA) Guide for Contact Centers

ecent changes in outbound dialing legislation and consumer protection regulations, specifically changes to the Telephone Consumer Protection Act (TCPA), have the outbound dialing sector scrambling. Companies of all sizes in most verticals (with exception of fundraising and political campaigns), including outsourcers who use outbound technology to reach customers and prospects,...

Telephone Consumer Protection Act (TCPA) Guide for Contact Centers

Recent changes in outbound dialing legislation and consumer protection regulations, specifically changes to the Telephone Consumer Protection Act (TCPA), have the outbound dialing sector scrambling. Companies of all sizes in most verticals (with exception of fundraising and political campaigns), including outsourcers who use outbound technology to reach customers and prospects,...