Bureau of Consumer Financial Protection Complaint snapshot: Debt collection

One of the primary functions of the Bureau of Consumer Financial Protection (Bureau) is collecting, investigating, and responding to consumer complaints. The Bureau’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints.

CFPB lifts data collection hold

CFPB Acting Director Mick Mulvaney yesterday announced that the bureau would begin collecting personally identifiable information after a six-month hold on the practice. Mulvaney put the hold in place because of cybersecurity concerns.

A government student-loan website may soon treat private loan companies more favorably

The private student loan industry may soon get more favorable treatment on the government’s financial-aid website.

Operators of Student Loan Debt Relief Schemes Settle FTC Charges

The defendants in two student loan debt relief cases have agreed to settle Federal Trade Commission claims that they charged consumers illegal upfront fees and falsely promised to help reduce or forgive student loan debt burdens.

COURT ORDERS COMPANY ACCUSED OF SCAMMING FORECLOSED HOMEOWNERS TO HALT DECEPTIVE PRACTICES

OLYMPIA — A King County Superior Court judge has ordered a company accused of scamming foreclosed homeowners out of equity in the form of surplus funds from the foreclosure sale to halt its deceptive practices while the state’s lawsuit progresses.

Car-Ware integrates BillingTree digital payment technology into its dealer management solutions

PHOENIX, May 30, 2018 /PRNewswire/ -- BillingTree®, the leading payment technology and services provider, today announced that auto dealer management specialists Car-Ware will integrate the myPayrazr solution suite into its software platform. The completed integration enables Car-Ware clients to utilize BillingTree merchant services and deploy the myPayrazr gateway, portals and IVR to manage auto finance transactions simply and effectively. It also offers their end-customers a wide-range of digital options to settle payments quickly and easily.

NAFCU urges CFPB to keep CUAC meetings

NAFCU, in a letter to the CFPB Tuesday, encouraged the bureau to continue meeting with credit unions through its Credit Union Advisory Council (CUAC) and other external engagements in order to allow stakeholders ample opportunity to offer feedback on financial issues and the CFPB's rulemakings.

Vermont Becomes First State To Regulate Data Brokers

Data brokers that sell personal information about residents of Vermont must register with the state, under a new law regulating the industry.

Following Push from Harris, Murray, Warren, Democratic Colleagues, Education Department Agrees to Phase Out Private Debt Collectors in Federal Student Loans

WASHINGTON, D.C. – The Department of Education filed a motion this week announcing a plan to phase out the use of private debt collectors contracted to pursue defaulted student loan borrowers, and instead rely on current loan servicers. Private debt collectors aggressively pursue defaulted student loan borrowers while profiting from taxpayer dollars.

The Washington Post Reports that DOE will Stop Using ARM Companies to Recover Student Loan Debts

The U.S. Department of Education (DOE) plans to stop using accounts receivable management companies to recover overdue student loans, according to an article published May 25 in The Washington Post .

CallMiner Announces Eureka Coach to Provide Contact Center Optimization with Continuous Insight and Closed-Loop Case Management

Waltham, MA – May 29, 2018 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today the latest release of its agent performance management platform, now branded Eureka Coach. Eureka Coach is a cloud-based portal that automates and accelerates performance feedback to contact center agents and supervisors based on objective scoring from CallMiner Eureka speech analytics.

The CMI Group Hosts Game Drive to Benefit Ronald McDonald House of Dallas

Carrollton, TX: During May 2018, The CMI Group (CMI) conducted a game drive to raise donations for Ronald McDonald House of Dallas. The CMI Group and its employees donated over 50 board games, card games, and puzzles for the children and families at Ronald McDonald House and for their family rooms in various local hospitals. CMI is gratified to be able to provide a means to allow the children and their families served by Ronald McDonald House of Dallas to enjoy fun pastimes together during their hospital stays.

$1,110,443 Retail

BDO Financial LLC

(469) 337-1427

$244,461.07 Other

Sea Side Management, LLC

(800) 917-7183

Dendrytellc

(510) 225-5836