RMS – Collection Management Training

Directory: Training
10440 Pioneer Blvd. Suite 2
Santa Fe Springs, CA, 90670 US
(562) 906-1101
Ms Lisa Narvaez
Resource Management Services, Inc. (RMS) is nationally recognized as a leader and innovator in the collection and recovery industry.

Collection, compliance and recovery industry leaders have chosen to partner with Resource Management Services, Inc. because our work is built on a solid foundation of ethics, experience, reliability and quality. Oversight and auditing of third party vendors has been the core of our company's products and services offerings since our inception in 1986.

Through our extensive consulting work with companies throughout the United States and abroad, we have found that “people do what you inspect, rather than what you expect.” For this reason, we have always encouraged our clients to develop, implement and communicate comprehensive, objective compliance and oversight programs. We provide them with the information, tools, techniques, training and resources they need to succeed with these programs, either independently or with our assistance.

Resource Management Services, Inc. has helped hundreds of organizations ensure compliance with laws, rules and regulations, while also improving efficiencies and minimizing risk. Effective vendor oversight not only protects the consumers, but creates stronger and more effective relationships between the client and the vendor. By providing an independent, unbiased source of this audit and oversight, Resource Management Services, Inc. has worked with many of the largest banks and consumer financial services providers, as well as many other industries, including retailers, telcom, utilities and more.

Resource Management Services, Inc. focuses on supporting their client’s goals of minimizing risk while collecting on delinquent accounts. Whether creditors are collecting with internal efforts, or through partnerships with outsource providers and other industry vendors, Resource Management Services, Inc. provides the client with reliable, insightful and innovative consulting services, compliance oversight with a concentration on protecting the consumer while protecting the organization.

The synergy of our combination of products and services - compliance management systems, third party oversight, compliance and performance auditing, consulting, research and benchmarking, training courses, Recovery Management Network sponsorship, and our conferences, Collection and Recovery Solutions and Debt Connection Symposium and Expo, provides the opportunity to continuously exceed expectations for our clients.

We are proud to be a PCI compliant and woman-owned company.
Title: Administrator
RMA Member: RMA Member
Year Company Started:
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Woman / Minority Owned: Yes
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Training Additional information
Collection Management Training – 2-Day Class Announced! (Minimum Class Size 8)
Teaching collection managers and supervisors techniques for maximizing performance of collectors – Compliance, Coaching and Accountability.

Do your top 20% of collectors bring in 80% of your dollars? Is it reasonable that collectors should deliver 50% of what your top performers deliver? Learn what happens in most collection organizations, and how to improve performance and results in yours. What if you had the coaching tools to engage that magic middle of performers, reduce attrition, as well as increase abilities and span of control for front line managers? Coaching for Optimal Collections Performance teaches front-line collection supervisors and managers the fundamentals necessary for working with both experienced and inexperienced collectors - providing the knowledge and tools necessary to coach and develop the team to maximize collection performance.

Class participants can expect to learn how to:
Understand the four key elements of supervision and management, with successful techniques for Setting Expectations, Measuring and Monitoring, Coaching and Development, and then Reward and Recognition.
Focus on profitability - identify which collectors to invest time and energy in, identifying the engaged and disengaged.
Leverage tools to challenge the magic middle - increasing dollars from the same individuals.
Maximize collector's time and your time - increasing the workable span of control, and subsequently, profits.
Understand the value of culture and collector ownership.
Ensure the right behavior, and watch results soar!
Price $1295 first attendee, $1095 additional attendees from the same company.

The training is a 2-day session with peers across the industry. In addition to the formal training, each participant will complete the training with a one-on-one coaching shadow session with the instructor.

Substitutions allowed from your organization.