CFPB Consumer Complaint Database

Consumer Complaint Database

This database is a collection of complaints about consumer financial products and services that we sent to companies for response.

Things to know before you use the database

Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. Learn more

Complaints are not necessarily representative of all consumers’ experiences with a financial product or company. Learn more

We don’t verify all the allegations in complaint narratives. Learn more

https://www.consumerfinance.gov/data-research/consumer-complaints/